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Customizable Issue Tracking Software

Fully customizable and backed by fantastic support. Our web based application will help you plan your work, track it efficiently, and collaborate with your team wherever they are.

Try RMTrack and see how great our issue tracking is!

Try for free for 14 days

no credit card required

Customizable Forms

Full support is provided for defining data entry forms including custom fields. Each project can have its own data entry form or share a common one. You can also define public forms that anyone can use to submit issues.

  • Modern data entry form designer
  • Drop down lists are fully customizable
  • Field level security (by user group)
  • Full audit trail of all changes
  • Full support for file attachments
  • Field types include:
    • Single line text
    • Multi-line text
    • Comments
    • Drop down lists
    • Date and Datetime
    • Numbers
    • Yes/No (Boolean)
    • Computed



Workflow

Workflow configurations control who an issue can be assigned to, the valid values for the resolution and status fields, and basic data entry validations. RMTrack installs with a default workflow configuration that can easily be changed or replaced entirely.

  • Unlimited number of workflows
  • Each project can share a common workflow or have its own
  • Ability to define required fields at each state of the workflow
  • Automatic "escalation" for service level agreements
  • Export/import workflow configuration (migration between servers)

Reporting

Reporting in RMTrack is primarily through custom filters and layouts. The point-and-click filter wizard allows users to quickly build flexible queries that can be shared within a project team or to all users. The layout designer allows users to choose what columns will be displayed.

  • Point-and-click filter wizard
  • Publish saved filters to project team or to all users
  • Statistical graphs for distribution and trend analysis
  • Open database for 3rd party reporting tools

Security

Permission-based access to projects and issues controlled at a group level. By assigning users to different groups and projects, you can control what issues users can see. You can even restrict access to specific issue fields by granting view and update privileges to different groups.

  • Users restricted to projects they are assigned to
  • Ability to restrict issue access by group
  • Ability to restrict issue creation by group
  • Configurable field-level security
  • Support for users to signup for an account for public projects

E-Mail Notifications

E-Mail notification rules ensure that project members are kept up to date on all assignments. The notification rules are fully customizable and each project can have its own rules or share in rules that apply to all projects.

  • Recipients by function (creator, assignee, etc.)
  • Unlimited number of notification rules
  • Unlimited template based e-mail messages
  • Send HTML or text messages

Great Support

We invite you to call or email our support group with any questions, problems or suggestions. We provide full support while you evaluate RMTrack and are happy to assist with your configuration and setup. Post sale, we continue to offer the same great support. Call or email to receive immediate and professional answers to any and all questions.