HOW TO: Use Office365 Exchange E-Mail for Incoming and Outgoing RMTrack E-Mail

Summary

RMTrack supports the use of Microsoft 365 e-mail for both incoming and outgoing e-mails

General Notes

• For both incoming and outgoing e-mails, Office 365 server and ports are hardcoded.
• The Office 365 user/email must have a license for Exchange. This means “Office365 Business Standard” and not “Office365 Apps for business”.
• The user/email password must be set to never expire.
• A user/email must not be required to use any form of multi-factor authentication
• A newly created user must log in before the authentication test will pass.
• For outgoing e-mail using Office 365, there is no “from address” option – the from address is always the user/email address.

Resolution

To Use a Microsoft 65 Exchange e-mail account for both incoming and outgoing emails, four pieces of information ar required:

1. Tenant Id
2. Client Id
3. User Id (email address)
4. Password

To use an Office 365 user/email account with RMTrack incoming and outgoing email, you must first do an APP REGISTRATION

1. Go https://admin.microsoft.com/ and sign into your Office365 Exchange as an admin
2. On the left side menu, select Show all
3. Select All admin centers
4. Select Microsoft Entra
5. Select Applications
6. Select App registrations
7. Select + New registration – give it a name and Register. This will provide you with the Tenant Id and Client Id
8. Under Manage click Authentication
9. + Add a platform
10. Select Mobile and desktop Applications
11. Check the box for https://login.microsoftonline.com/common/oauth2/nativeclient
12. Click Configure
13. At the bottom of the Authentication page, Advanced settings, set Enable the following mobile and desktop flows: to YES and Save
14. Under Manage select API permissions
15. You should see one permission: Microsoft Graph and under it: Read
16. Click on Microsoft Graph
17. Search for: POP open and check AccessAsUser.All
18. Search for: SMTP open and check Send
19. Click Update Permissions
20. Beside + Add a permission click Grant admin consent for …

References

Register an application with the Microsoft identity platform:
https://learn.microsoft.com/en-us/graph/auth-register-app-v2 

How to create a no-reply mailbox in Microsoft 365:
https://www.codetwo.com/admins-blog/no-reply-mailbox-in-microsoft-365/

Applies to

RMTrack Issue Tracking – v7.0 or later

KEYWORDS: INCOMING OUTGOING EMAIL OFFICE365 EXCHANGE