HOW TO: Change the Session Time-Out parameter in Internet Information Services (IIS), RMTrack V4 or higher
Summary
When IIS detects that a web session has been idle (no page requests to the server) for a proscribed period of time, the session is automatically terminated. This period is referred to as the 'time-out'.
When the session is terminated any floating license spot associated with the session is freed up.
On installation the session time-out parameter for the RMTrack virtual directory defaults to 20 minutes.
To change the length of the session-time, a network administrator needs to do the following:
Step 1: Update the “Web.config” file (RMTrack V3.2 and higher):
- Find the 'Web.config' file in your RMTrack installation directory (default location is: c:\inetpub\wwwroot\RMT)
- Open the web.config file
- Search the file for the word “sessionState”
- The line you are looking for will contain: ...mode="InProc" cookieless="false" timeout="20"
- Change the 20 in '...timeout="20"' to the desired number of minutes
Applies to
RMTrack Issue Tracking - V4 or higher