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HOW TO: Change the Session Time-Out parameter in Internet Information Services (IIS), RMTrack V4 or higher


When IIS detects that a web session has been idle (no page requests to the server) for a proscribed period of time, the session is automatically terminated. This period is referred to as the 'time-out'.

When the session is terminated any floating license spot associated with the session is freed up.

On installation the session time-out parameter for the RMTrack virtual directory defaults to 20 minutes.

To change the length of the session-time, a network administrator needs to do the following:

Step 1: Update the “Web.config” file (RMTrack V3.2 and higher):

  1. Find the 'Web.config' file in your RMTrack installation directory (default location is: c:\inetpub\wwwroot\RMT)
  2. Open the web.config file
  3. Search the file for the word “sessionState”
  4. The line you are looking for will contain: ...mode="InProc" cookieless="false" timeout="20"
  5. Change the 20 in '...timeout="20"' to the desired number of minutes

Applies to

RMTrack Issue Tracking - V4 or higher

Keywords: IIS, Time-out, Timeout, Session