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Overview
At RMTrack Issue Tracking Solutions Inc. we want to ensure that your experience with the RMTrack application is positive in every aspect. If you're dissatisfied in any respect please let us know what we can do to help.
Evaluation Period Support
RMTrack offers two methods of evaluation; online demo or download. Regardless of which method you choose, RMTrack is there to help you if you need us. Throughout your evaluation period, our technical support team is there to assist you in anyway we can. Please take advantage of any of the 3 support methods available (see below).
Annual Support and Maintenance
RMTrack offers an annual support and maintenance agreement to all clients (please see the Purchase page for more information). This agreement entitles clients to unlimited support and all maintenance and feature releases allowing clients to always stay up-to-date with the most recent version of RMTrack.
Available Support Methods:
1. Online Support
Registered clients can sign on to our online support site for assistance (bug reports, feature requests, etc.). If you are a client and have not received your support account information please contact our technical support team for assistance.
Non registered users can access the "Public" project area of the support site. On the logon screen click on the "Don't have a user id? Sign up for one here" option.
2. E-Mail Support
Please email our technical support team for assistance. In your email please indicate which version of RMTrack you're using, which operating system version, and which version of SQL Server. Describe the problem as detailed as possible, especially any error messages you're receiving.
3. Phone Support
RMTrack technical support can be reached 9:30 to 4:30 EST/EDT at 416-929-1720 or toll free at 1-888-225-2271. If calling after hours please be sure to include a call back number and time (include your time zone if you're not on EST/EDT).
Known Issues with RMTrack
No application is perfect and small issues creep into any system. Our goal at RMTrack is to immediately correct any issues that interfere with a client's ability to do business. Some lower priority issues we may defer until the next release.
To see a list of currently known issues with RMTrack, please visit our support site. After logging on, run the Known Issues report from the left side menu bar. Non registered users can log on to the support site by clicking "Don't have a user id? Sign up for one here" on the logon page.
There is also a knowledge base available here.