Updated June 3, 2007
This page explains RMTrack Issue Tracking Solutions Inc. policy
(the "Privacy and Security Policy") regarding the collection and
use of information that can personally identify you whether you
are a first-time or repeat visitor to our website and service
(the "Service"). Unless different terms and conditions are
specified in a form or contract provided to you by RMTrack, the
collection and use of personally-identifying information collected
and stored on our website.
If you have any questions or concerns regarding this statement,
you should first contact the RMTrack Support group via:
Postal address: RMTrack Issue Tracking Solutions Inc.
7 Walmer Rd, Suite 1509, Toronto, ON, Canada, M5R 2W8
Information Collection and Use
RMTrack collects contact information from customers at several
different points on our website: free online demo, online support
registration and our order form. We will not sell,
share, or rent this contact information to others in ways
different from what is disclosed in this statement. Such data
is securely stored and heavily guarded to prevent unauthorized access.
In order to use our customer support website, a user must first
complete the registration form. During registration a user is
required to give their contact information (such as name, email address)
and unique identifiers (such as username and password). This information
is only used to contact the user about the services on our site for
which they have expressed interest.
Issues and Support Calls
RMTrack provides an issue tracking and management service. This information
is submitted and managed by the customers and stored in their private personal
account. Customers are able to update this information. The information stored
in the customer's personal account will not be sold, rented or made available
to any third party or other organization at any time, under any circumstance
unless required to do so as noted in "the Limitation."
We request information from the user on our order form. Here a user must provide
contact information (like name and email address). This information is used to fill
customer's orders. If we have trouble processing an order, this contact
information is used to get in touch with the customer. No financial information is
stored by RMTrack.
RMTrack uses 2Checkout.com as its out-sourced vendor solution for e-commerce
payments, and their website will request contact information (like name and email address) and financial information (like credit
card number, expiration date). This information is used for billing purposes and
to fill customer's orders. RMTrack does have access to the customer contact
information gathered by 2Checkout.com. RMTrack does not have access to the customer financial
information. Financial information is stored encrypted, on 2Checkout.com's equipment.
A cookie is a piece of data stored on the user's hard drive containing information
about the user. Usage of a cookie is in no way linked to any personally identifiable
information while on our site. Cookies may be used to store encrypted login information.
We use IP addresses, browser type, operating system, referring URLs, page views,
and access times to analyze trends, administer the site, track user's movement, and
gather broad demographic information for aggregate use. IP addresses, etc. are not
linked to personally identifiable information.
This website takes every precaution to protect our users' information. When users
submit sensitive information via the website, your information is protected both
online and off-line. We implement all necessary measures to maintain high level
protection against unauthorized access. Once your information reaches us, it
resides on servers that are heavily guarded both physically and electronically.
Physical security: RMTrack services are hosted on highly reliable, secure and
redundant DELL PowerEdge servers, located a secure colocation facility,
delivering multi-level physical security for mission-critical Internet operations.
All areas of the center are monitored and recorded using CCTV, and all access
points are controlled.
Application security: all servers are running Windows 2003 Server operating
system and are sitting behind electronic firewall. All drives use NTFS partitions.
All Microsoft patches, hot fixes and updates are installed on weekly basis, and
the most critical are installed immediately upon release. Our system is always
using the latest security technique available from Microsoft.
RMTrack automatically encrypts your confidential
information in transit from your computer to ours using the Secure Sockets Layer
protocol (SSL) with an encryption key length of 128-bits.
If you have any questions about the security at our website, you can send enquiries to
Site and Service Updates
We send site, service and application updates announcements to our customers. Customers are able
to un-subscribe from service announcements. We communicate with our customers to provide requested services and in
regards to issues relating to their account via email or phone.
Correction/Updating Personal Information
If a customer's personally identifiable information changes, or if customers no
longer desire our service and want to close their account, we will endeavor to
provide a way to correct, update or remove that customers personal data provided
to us. Change requests should be sent to
It is RMTrack's policy to respect the privacy of its customers. Therefore, RMTrack
will not monitor, edit or disclose the contents of your personal account unless
required to do so by law, in accordance with a judicial or other governmental subpoena,
warrant or order. Or unless RMTrack believes that such action is necessary to;
(1) conform to the law or comply with legal process served on RMTrack;
(2) protect and defend the rights or property of RMTrack; or
(3) act under exigent circumstances to protect the personal safety of its customers or the public.
Changes in this Privacy Statement
privacy statement, the homepage, and other places we deem appropriate so that
you are aware of what information we collect, how we use it, and under what
circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please
review it frequently. If we make material changes to this policy, we will
notify you here, by email, or by means of a notice on our home page.